Player Protection

Responsible Gaming
at lbvet

Gaming at lbvet should always be fun — never stressful. We provide the tools, resources, and support every Filipino player needs to stay in control and enjoy the experience safely.

21+ Only
Self-Exclusion Available
Deposit Limits
Session Reminders
24/7 Support
21+

Age Requirement

You must be at least 21 years old to register and play on lbvet. This is a strict requirement under Philippine gaming regulations.

Gaming Should Always Be Entertainment

At lbvet, we genuinely care about the well-being of every player on our platform. We know that for the vast majority of our players across Manila, Cebu, Davao, Quezon City, and all over the Philippines, online gaming is a fun and exciting hobby. But we also recognize that for some people, gambling can become a problem — and that's something we take seriously.

That's why lbvet has built a comprehensive responsible gaming framework that gives every player the tools to set limits, take breaks, and seek help when needed. Our responsible gaming features are available to all registered players at no cost, and our support team is on standby 24/7 to assist anyone who needs guidance.

lbvet Responsible Gaming Tools

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your lbvet account. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered immediately but can only be raised after a 7-day cooling period — putting you firmly in control.

Session Time Reminders

It's easy to lose track of time when you're enjoying your favorite slots or live casino games. lbvet's session time reminders send you a notification after a set period of continuous play — whether that's 30 minutes, 1 hour, or 2 hours. You choose the interval that works for you.

Cooling-Off Period

Need a short break? A cooling-off period lets you temporarily suspend your lbvet account for anywhere between 24 hours and 30 days. During this time, you won't be able to log in, deposit, or place bets. It's a great option if you feel like you need a breather without committing to a full self-exclusion.

Self-Exclusion

If you feel that gambling is negatively affecting your life, lbvet's self-exclusion tool allows you to permanently or indefinitely close your account. Once activated, self-exclusion cannot be reversed for the chosen period. You will also be removed from all lbvet marketing communications immediately.

Reality Check

lbvet's reality check feature displays a summary of your current session — including how long you've been playing and your net win or loss — at regular intervals you define. This helps you make informed decisions about whether to continue playing or take a break, based on real data rather than gut feel.

24/7 Support Access

Our dedicated responsible gaming support team is available around the clock via live chat. Whether you need help setting up a limit, want to discuss a self-exclusion, or just need someone to talk to about your gaming habits, our Filipino-speaking agents are here to help — no judgment, just support.

Strictly 21+ Only

Under Philippine gaming regulations and lbvet's own commitment to player protection, you must be at least 21 years of age to register and play on our platform. This is non-negotiable.

During registration, all players are required to submit a valid government-issued ID for age and identity verification. Accepted IDs include:

  • Philippine Passport
  • Driver's License (LTO)
  • PhilSys National ID
  • SSS / GSIS ID
  • Voter's ID
  • PRC Professional ID

Any account found to belong to a person under 21 will be immediately suspended and all funds returned. lbvet also encourages parents and guardians to use parental control software to prevent underage access to online gaming platforms.

If you suspect a minor is using an lbvet account, please contact our support team immediately via live chat. We will investigate and act swiftly.

How We Verify Your Age

lbvet uses a multi-step KYC (Know Your Customer) process to confirm every player's identity and age before they can make their first deposit or withdrawal.

  • Step 1 – Registration: You provide your full name, date of birth, and contact details when creating your account.
  • Step 2 – ID Upload: You upload a clear photo of a valid government-issued ID showing your date of birth.
  • Step 3 – Selfie Verification: You submit a selfie holding your ID to confirm the document belongs to you.
  • Step 4 – Review: Our verification team reviews your submission, typically within 24 hours.
  • Step 5 – Approval: Once verified, your account is fully activated and you can enjoy all lbvet features.

This process protects both you and the integrity of the lbvet platform. All submitted documents are handled in accordance with our Privacy Policy.

Warning Signs of Problem Gambling

Recognizing the early signs of problem gambling is the first step toward getting help. If any of the following sound familiar, we encourage you to use lbvet's responsible gaming tools or reach out for support.

Spending more money on gambling than you can afford to lose, or chasing losses to try to win back what you've spent.

Gambling for longer periods than you intended, or feeling unable to stop even when you want to.

Neglecting family, friends, work, or school responsibilities because of time or money spent on gambling.

Feeling anxious, irritable, or restless when you are not gambling, or using gambling to escape stress or negative emotions.

Hiding your gambling activity from family members or lying about how much time or money you spend on gaming.

Borrowing money, selling possessions, or taking out loans to fund gambling activity or to pay off gambling-related debts.

If you recognize three or more of these signs in yourself or someone you know, we strongly encourage you to activate lbvet's self-exclusion tool and seek professional support. You are not alone — help is available.

Ask Yourself These Questions

This quick self-assessment is not a clinical diagnosis, but it can help you reflect on your gaming habits. Answer honestly — this is just for you.

1

Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?

2

Do you find yourself thinking about gambling frequently, even when you're doing other things?

3

Have you tried to cut back on gambling but found it difficult or impossible to do so?

4

Do you gamble to escape problems, relieve stress, or improve a low mood?

5

Have you ever lied to family members or close friends about how much you gamble?

6

Has gambling ever caused serious problems in your relationships, work, or finances?

7

Have you ever felt the need to gamble with larger and larger amounts of money to get the same level of excitement?

If you answered yes to two or more of these questions, we encourage you to speak with our support team or use lbvet's self-exclusion and limit-setting tools. Taking action early makes a real difference.

How to Set Your Gaming Limits on lbvet

1
Log In to Your Account

Sign in to your lbvet account using your registered email and password. Make sure you're on the official lbvet.app website.

2
Go to Account Settings

Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Select Responsible Gaming

Navigate to the "Responsible Gaming" tab within your account settings. All available tools and limits are listed here.

4
Set Your Limits

Choose the tool you want to activate — deposit limit, session reminder, cooling-off, or self-exclusion — and follow the on-screen instructions to confirm.

Available Limit Types

Limit Type Options Takes Effect
Deposit Limit Daily / Weekly / Monthly Immediately
Session Reminder 30 min / 1 hr / 2 hr / Custom Immediately
Cooling-Off 24 hrs / 7 days / 30 days Immediately
Self-Exclusion 3 months / 6 months / 1 year / Permanent Immediately
Increase Deposit Limit Any amount (higher than current) After 7-day review

Self-Exclusion: What to Expect

Self-exclusion is lbvet's most powerful responsible gaming tool. Here's what happens when you activate it:

  • Your account is immediately suspended — no login, no deposits, no bets.
  • Any pending withdrawals will be processed normally.
  • You will be removed from all lbvet marketing lists immediately.
  • The exclusion period cannot be shortened once activated.
  • After the exclusion period ends, you must contact support to reactivate — there is no automatic reactivation.
  • lbvet will make reasonable efforts to prevent you from opening a new account during the exclusion period.

To activate self-exclusion, go to Account Settings → Responsible Gaming, or contact our live chat support team directly.

Support Resources for Filipino Players

PAGCOR Responsible Gaming Program

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a national responsible gaming program that provides resources, counseling referrals, and self-exclusion support for Filipino players. lbvet operates in alignment with PAGCOR's responsible gaming framework and encourages all players who need help to reach out to PAGCOR directly.

PAGCOR's responsible gaming initiatives include player education campaigns, problem gambling awareness programs, and coordination with licensed operators like lbvet to ensure player protection standards are maintained across the industry.

For PAGCOR's responsible gaming resources and self-exclusion registry, visit the official PAGCOR website or contact their player assistance hotline. lbvet cooperates fully with PAGCOR's responsible gaming directives.

Professional Counseling and Crisis Support

If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. We encourage players to reach out to mental health professionals and counseling services. Some options available to Filipino players include:

  • National Center for Mental Health (NCMH): The NCMH provides mental health services including counseling for behavioral addictions. They can be reached through their crisis hotline.
  • In Touch Community Services: Offers counseling and mental health support services in the Philippines.
  • Your local barangay health center: Many barangay health centers in Manila, Cebu, Davao, and other cities can provide referrals to addiction counseling services.
  • lbvet Support Team: Our 24/7 live chat team can help you activate responsible gaming tools and connect you with appropriate resources.

Remember: seeking help is a sign of strength, not weakness. Problem gambling is a recognized condition, and effective treatment is available.

lbvet's Ongoing Commitments

Responsible gaming is not a checkbox for lbvet — it's an ongoing commitment that shapes how we build and operate our platform. Our specific commitments include:

  • Never targeting advertising at individuals who have self-excluded or shown signs of problem gambling;
  • Training all customer support staff to recognize and respond appropriately to signs of problem gambling;
  • Conducting regular reviews of player activity to proactively identify at-risk behavior;
  • Maintaining a dedicated responsible gaming section within the platform that is always accessible;
  • Cooperating fully with PAGCOR and the NPC on all responsible gaming and player protection matters;
  • Continuously improving our responsible gaming tools based on player feedback and industry best practices.

Enjoy lbvet Responsibly

lbvet is here to give you a great gaming experience — slots, bingo, live casino, fishing games, and more. Play for fun, set your limits, and know when to take a break. Must be 21 years or older to play.

21+ only. Gambling can be addictive. Please play responsibly. If you need help, contact our support team 24/7.